Q: Where does your product come from?

A: All over the World. We buying direct from Manufactures. Our Fabrics comes from Italy, India, Thailand, Indonesia and Hong Kong. Our Beads comes from Japan, Australia, Czech Republic, Indonesia, India, Austria and China. Our Gemstones comes mostly from Burma. In or opinion this is the only place where we still could find purest gemstones, not imitations.

Q: Where your on-line store located?

A: We are a group of Expatriates from all over the world, dedicated to needlework and craft and currently located with our families in Exotic Tropical country Malaysia. We are operating from capital city Kuala-Lumpur, Ampang territory.

Q: Is there a minimum order?

A: No, You can order any quantity. Only our fabrics are sold by the meter, the rest of our products you may purchase in any quantity.

Q: How quickly will my order arrived?

A: By Pos Malaysia usually takes 3-7 business days to arrive, by EMS Poslaju courier usually takes 3-5 days depends on your State location, and by Express Mail within East Malaysia 1-2 days within West Malaysia 3-5days. By FedEx courier usually takes 3-5 days to arrive, by Air Mail 1-3 weeks, by Surface Mail up to 8 weeks depends on your country location and weight of your parcel.

Q: What method do you use for shipping?

A: EMS Poslaju courrier, Pos Malaysia standart, Pos Malaysia Express, Your own courrier company, MarinaCraft personal delivery, FedEx courier, Air Mail, Surface Mail.

Q: What are your shipping rates?

A: Your shipping rates will be calculated when you check out and are determined by your Country or State location. You will be given selection of 4 shipping methods at the check out.

Q: Do you ship internationally?

A: Of course! We will ship internationally even if your country cannot be seen at the map!

Q: Can I return my order if I don’t like it for any reason?

A: Of course! Your satisfaction is our priority. We have 30 days return policy. We'll be glad to refund or exchange the cost of merchandise for any reason. All of our products shipped in transparent plastic bags. Please return in its original condition. This means that you CANNOT use half of meter of Dupioni silk in your project or half of a strand in your jewelry, then decided that you don't need all of it anymore and decided send us back the rest of half meter or half of strand. Due to Copyright issue there are NO returns on Kits and Books as well as for Specials, Wholesale lots and Promotional items. Feel free to send back your order even if you just don't like it – no question asked!

Q: Do you offer wholesale prices?

A: Certainly. We purchasing direct from Manufactures and offering very attractive wholesale prices to public and lowest Bulk Wholesale prices to traders. There is no minimum order on our on-line store products to public. For Bulk Wholesale we accept minimum order RM 500. Please visit our Wholesale Supply Category regarding Bulk Wholesale prices and orders.

Q: Do you have a physical store, I’m going to be in KL next week?

A: At present, we are an on-line store only.

Q: How long have you been in business?

A: Officially since 2003, non-officially at least 15 years.

Q: Are you a secure site for transactions?

A: Yes, Your personal and credit card details are safely stored and transmitted using a Secure Socket Layer (SSL). This is the industry standard and among the best software available today for secure commerce transactions. It ENCRYPTS all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Q: What kind of payment do you accept?

A: At present in Malaysian Rinngits (RM) we accept Visa and Master Credit Cards, Company or Personal cheques, Direct debit into our RHB Bank Company account, On-line E-Banking from 8 Malaysian Banks from customer saving or current account, Mobile Money, Pos Pay. Please note you have to UNABLE COOKIES and Pop-Up windows, otherwise you will be not able to make a payment by on-line E-Banking!!! To allow Cookies go to Tools-Internet Options-Privacy and unblock Pop-up windows or Cookies

In American Dollars (USD) we accept payments via PayPal. We are PayPal Verified customer.

Q: What is 25mm, Meter, strand?

A: 25mm equal to 1 inch, one meter equal to 1.094 yards, one strand equal to 16 inch or 40 centimeters.

Q: May I reserve an item?

A: For this purpose our programmers design Pre-Order category where you will find many exiting products and approximate day of arrival in our store. All products in Pre-Order category generously discounted at 25%. Once item arrive, we will ship it to you as soon as possible with your current order or individually. All sales in Pre-Order category are final; you cannot pre-order item and cancel payment after one week. If you are not satisfied with this item, you may use our 30 days return policy. You also may use Add to Wish list option and made a payment latter. In this case we cannot guarantee availability of items added in Wish List.

Q: Out of stock items?

A: If we are out of stock on an item you order, we may send your order without the item or hold your order when it arrives in our store. We will send you an email telling you the item is currently out of stock and the expected delivery date. At that time you can tell us to cancel the backordered item or deliver it when it arrives. Usually we will not be delayed more than 14 days on any item.

Q: Why if my order get Lost?

A: Pos Malaysia and Poslaju courrier are shipped with registration numbers and if you don’t receive your package within 2 weeks, we will use this registration number to investigate location and status of your parcel. If you wish to insure your parcel, let us know in advance, we will inform you by e-mail insurance charges.

Q: How can I save 120% with Privilege Membership program?

A: We specially designed this flexible program for those of you who want to safe money and at the same time receive attractive gifts and money coupons all year long! Please refer to our Privilege Membership program.

Q: What can I do with Designer Drawer?

A: This Category was specially designed for our creative customers simply by giving you a chance to sell or to buy one-of-a kind creations at MarinaCraft online store. Please note this Category currently under construction and will be available approximately in August-September 2007.

Q: Still have questions?

A: We will be happy to answer all questions related to CRAFT and our Online store. Please use our Contact form.